Returns & Refunds

We want you to love your purchase! If for any reason you're not completely satisfied, we're here to help.

Returns

We offer a 30-day return policy. You have 30 days from the date of delivery to request a return.

To be eligible for a return:

• The item must be in the same condition you received it — unworn or unused, with tags, and in its original packaging.
• Proof of purchase (receipt or order confirmation) is required.

To start a return, please email us at adele@growwell.co.za.

We’ll send you a return shipping label along with instructions on how and where to send your package.

If you have any questions, feel free to contact us at the same email address.

Damages or Issues

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Exchanges

The fastest way to get the item you want is to return the original item. Once your return is accepted, you can make a separate purchase for the new item.

Refunds

Once your return is approved, you’ll be refunded to your original payment method within 10 business days.

Please note that your bank or credit card provider may take additional time to process and post the refund.

If it has been more than 15 business days since your return was approved and you haven't received your refund, please contact us at adele@growwell.co.za.